One call.
A real manager.
Most families call before they have decided anything — that is the right time.
info@divinescarehomeagency.co.uk
Our older address, hr@divineshomecare.co.uk, still reaches the same team.
Office Mon–Fri, 9am–5pm
Support teams 24/7
Outside office hours, calls about existing packages reach an on-call manager.
Laura King, HR Manager
info@divinescarehomeagency.co.uk
Paid training, DBS covered, flexible rotas. No care experience needed.
Where to find us
Castleford
- Wesley Street, Castleford,
Leeds, United Kingdom - +44 7578 422698
Covers Leeds, Wakefield and West Yorkshire
Swansea
- 1 Elan Avenue, Clase,
Swansea, SA6 7LP - +44 7831 016144
- Fred Gregory
Covers Swansea and the surrounding area
What happens after you get in touch
No obligation, and nothing signed until the plan and price are in writing.
We call you back
Same working day, from a manager who knows capacity and cost.
We visit
An assessment at home with the person and family.
You get it in writing
The support plan and a written quote, set out clearly.
Support starts
With faces you have already met.
Making a referral
Email or call and we will tell you the same working day whether we can staff it — including an honest no. Include the hours pattern, funding route and any existing plans.
Raising a concern
Tell the team lead or call the office — most things are fixed the same week. In writing, we will acknowledge it and tell you who is looking into it.
Our full complaints procedure, and the regulator’s details, will be published here once registration is confirmed.
Before you call
Is there a cost for the assessment?
No. The first conversation and the assessment visit are free, with no obligation afterwards.
Can I visit an office?
Yes — call first so a manager is there to meet you, rather than out on shift.
What if I need support urgently?
Call rather than email. We will tell you straight away what we can put in place, and if that isn’t fast enough we will say so.
How do you handle my information?
Enquiry details are used only to respond to you and are kept securely. Our full privacy notice will be linked here before launch.
Rather just talk it through?
The office line goes to someone who knows the rotas, not a call centre.